Online Ticket Sales Are Open for July 17-18, 2021!
Early Bird Sales Will Be Active Until May 1, 2021.
All Previously Purchased 2020 Tickets Will Be Valid for Our Next In-person Event. Please Note That We Also Have An Updated Refund Policy Below for Tickets Purchased from January 1 – September 30, 2020.
Please note that all online payments will be sent to Emily Gonsalves (the owner of Pretty Heroes) and her name may appear on your receipt. If you wish to pay in cash, etransfer, or with debit (in person), you can contact us to request an alternate method of payment, but please note that we do not make special trips to sell tickets in person. Aside from listed appearances where we will have a promo table, in-person sales are at our discretion.
If you have any problems with the ticket portal, please email us at [email protected]
In the interest of safety, we decided to cancel our in-person event for 2020 and only do a FREE online event. We are scheduled to hold our next in-person convention on July 17-18, 2021.
You can read more about how we will be ensuring a safe event and future health and safety announcements here.
We will be selling tickets in person when other conventions return and list them here.
Please also check our Facebook Page events tab for the latest updates of our promotional appearances where we sell tickets and merchandise.
Not Sure About Attending Our Next In-Person Event?
We are a family friendly event and the majority of the event is safe for general audiences with select programming having a PG or PG-13 rating. Most programming will be geared towards teens and up even when it is suitable for general audiences. If you are bringing any younger attendees, we recommend reviewing past schedules for an indication of programming and if there is enough that is suitable for them to enjoy. Our previous schedules are here for reference.
For persons with disabilities who require an attendant, please see our FAQ for details about our accessibility policy. Service animals are permitted with proper identification. While we make every effort to have our team find those with accessibility needs to offer assistance, there are many invisible disabilities that our team might miss. Anyone with accessibility needs is encouraged to speak to a volunteer or staff member for assistance with processing their registration or check-in to the event instead of waiting in line. Any additional accommodation requests can be discussed with the registration manager at the door or email us in advance if there is a request that may involve more particular coordination so that we can discuss options of what we can provide.
Please keep a copy of your proof of purchase for sign-in at the registration desk. You will need to show proof of payment either in printed form or on an electronic device to pick up your physical badge(s).
Please read the terms on the individual ticket add-ons before purchasing. If you have questions, please email us.
Refund Policy for Tickets, Add-Ons, and Merchandise:
Please read all of the terms on your selected items before purchasing. Additional information, if applicable, is listed within item details/descriptions. We do not refund any items at 100%.
Special exception for tickets purchased prior to October 1, 2020: a temporary compassionate refund policy was active until December 15, 2020. Attendees who have purchased tickets prior to October 1, 2020 will automatically have them honoured on our new dates in July 2021 with no action required.
If you prefer to receive a refund for any tickets originally purchased for our 2020 event, please email us at [email protected] using the email from your order and referencing your order number to request a refund in writing by December 15, 2020. Our standard refund policy will be in place for any tickets purchased on or after October 1st and for any of the early purchased tickets after December 15, 2020.
All payments for tickets processed via Paypal or Square have non-refundable transaction fees, but we can refund the remainder on request while a compassionate refund policy is active. Cash and etransfer payments are fully refundable while a compassionate refund policy is active. Please email us to confirm the amount for the refund if needed. If your payment was through our website within 90 days, we can send the refund back to you via Paypal. If it cannot be processed via Paypal or the original purchase was processed via Square or cash, then we can send you an etransfer to your preferred email address (Canadian bank accounts only). Please confirm where you want your refund to be sent if you are requesting one. If you do not have a Canadian bank account, please contact us for other options (please note that additional transfer fees may apply).
Please do not initiate a chargeback with Paypal or your payment card. We will absolutely honour all refund requests in as timely a manner as possible, but that this may take up to three weeks to fully complete as money may need to be transferred twice. If there seems to be a delay in receiving your refund, please contact us for an update and we will assist you.
Our standard refund policy follows:
If you require a refund or downgrade for any reason of early bird tickets, pre-registration tickets, and/or admission add-ons the request must be sent in writing no later than June 1st, 2021 and be within 90 days of purchase. Exceptions may be made in extenuating circumstances only, at the discretion of the organizer.
Refund and downgrade requests for tickets and add-ons received after the refund deadline will be denied, but you may transfer or resell the pass(es) to someone else at cost. Persons found to be scalping tickets at a profit risk being banned from the event.
Persons who commit fraud against the event risk being banned from the event.
Custom clothing purchases are NOT REFUNDABLE if production has started. If custom clothing items are not picked up at the event, please contact us about shipping (for an additional fee) and/or pick up options. If you need to change the specifications of a custom clothing order, please contact us to inquire if production has been started.
Other merchandise that has not been delivered can be refunded at 50% if requested within 90 days of purchase, or shipping can be arranged for an additional cost, or pick up can be arranged.
All refunds and downgrades are subject to a processing fee of 50%. We recommend reselling or transferring items instead. Please contact us to approve any ads on our channels for reselling items so that we can confirm it is a legitimate sale. We will not approve any ads we cannot verify.
Anyone found to be sharing their pass with a person who is banned from the convention will have that pass and any applicable add-ons revoked and receive a warning. To re-enter the convention space after a pass has been revoked for being used by a banned person, you will need to purchase a new pass. No exceptions.
All at-door ticket sales are NOT REFUNDABLE. Please review the program guide and ask any questions you have about attending before you make your purchase if needed. Our registration team is happy to answer your questions, with no obligation for you to purchase tickets.
If you wish to pick up merchandise at registration WITHOUT a ticket purchase, please ask our registration team to provide those items and/or have a team member retrieve them for you. Admission tickets are not required to purchase our merchandise.