FAQ

This page will hopefully answer any questions you may have prior to Pretty Heroes and the Toronto Sailor Moon Celebration. If you still have questions, please contact us and we will do our best to help you out.

 

Where is Pretty Heroes being held?

Pretty Heroes is being held at the Ontario Science Centre in Toronto, Ontario. Check out our location page for more detailed information and directions.

What are the dates and times for Pretty Heroes?

The event will be open to attendees on Saturday, June 16th and Sunday, June 17th, 2018. Exact times of operation are to be determined, we are currently planning for 10am-9pm on the Saturday and 10am-6pm on the Sunday.

Where can I find a schedule of the events and activities?

The 2018 schedule will be released 1-2 months in advance of the event after being finalized with special guests and activity leaders. We will also have printed schedules at the event.

For reference, our 2017 schedule is here and our 2016 schedule is here.

How much are tickets?

Ticket pricing is listed on our ticket page. You can also sign up for our attendee mailing list to be notified when ticket sales are open and when early bird and pre-registration will end. Generally tickets start being sold in January for the next convention. Our early bird pricing will be in effect this year until April 17th.

How much are children’s tickets?

Children 5 years and under are free for event space only, but there is a charge for exhibit access for children 3-5. Children 6-11 receive a discount off the current adult ticket price. Please note that children 3 and up may need to have an exhibit ticket purchased at a nominal fee to access parts of the event and gain access to all Science Centre exhibits.

Where can I purchase tickets?

Tickets for the convention will be available from our ticket portal until one week before the event. After that time, they can be purchased at the door of the event. We do not make special trips to sell tickets, but they may be made available at our discretion (e.g. at other events). Please watch for announcements of locations where we will have in-person ticket sales available. Upcoming event appearances where you can purchase tickets in cash (or by credit card if service is available) will be listed on our ticket information page.

How do I receive my tickets?

Please keep a copy of your receipt/eticket. You will need it for signing in at our registration desk on the day of the event. You may show a printed copy of your receipt/eticket or a copy on an electronic device in order to pick up your badges at registration. We do not mail tickets. All receipts and etickets have unique identification including a QR code and will be cross-referenced at registration so that you can pick up your badge(s).

What is the refund policy?

If you require a refund for any reason of early bird and/or pre-registration tickets, the request must be sent in writing no later than June 9th, 2018. Exceptions may be made in extenuating circumstances only, at the discretion of the organizer. All refund requests made in June by the deadline will be processed AFTER the convention. If a ticket that had a refund request is used, the refund will be denied.

Refund requests received after the refund deadline will be denied, but you may transfer or resell the pass(es) to someone else at cost. Persons found to be scalping tickets at a profit risk being banned from the event.

All refunds are subject to a processing fee.

At door ticket sales are NOT REFUNDABLE.

Do I have to purchase Science Centre admission to attend the event?

Admission to Science Centre exhibits will be included with your event admission unless otherwise stated. Please note that shopping admission provides limited event access and NO exhibits.

Are the Science Centre exhibits included with my ticket(s)?

Yes. Except for small children whom we do not charge event admission, exhibit access is included. Exhibit access can be purchased at the door as needed for small children who are accompanied by a parent or guardian with general admission.

What discounts can I get at the Science Centre with my convention admission?

Parking is discounted to $5, admission to the exhibits is included, and IMAX movies are discounted 20% with proof that you are attending the event.

What is the Code of Conduct?

All persons participating in the event are expected to be civil to other attendees. Harassment (including bullying) and assault are not tolerated and should be reported immediately. Depending on the severity of the infraction, the guilty party may be removed from event space without a refund.

Safety of all participants is one of our highest priorities. Please do not block access to doorways or create congestion in high traffic areas as this could pose a safety issue for yourself and others. We have designated seating areas for people who want some time to relax, we encourage you to use them and are happy to direct you to them if you need help finding them.

Please abide by all Canadian laws while at the Science Centre and in event space. Do not bring any illegal items with you into the Science Centre. If you have legal restrictions that prohibit you from entering the Science Centre and/or event space, please do not attempt to attend the event as we may be forced to have you escorted out by security.

Any person banned from the event will not be permitted to enter event space. If a person banned from the event causes disruption in the Science Centre, we reserve the right to request security escort you out of the facility.

Disobeying other rules stated on this page may also result in removal without a refund. Anyone who is overly disruptive to the event or participants of the event may be asked to leave or ejected from event space without a refund. We reserve the right to remove anyone we consider to be too disruptive to the event to participate.

What is the Accessibility Policy?

If you have a disability that requires having an attendant to assist you, the attendant will be admitted free to the convention and exhibits. Please discuss your request for any accommodations with us in advance via email or be prepared to discuss your request for any accommodations in person to our registration manager. We endeavour to accommodate all reasonable requests.

The Ontario Science Centre is a fully accessible venue. Participants in Pretty Heroes and the Toronto Sailor Moon Celebration who require the access of elevators can use the elevator near the main entrance to travel between the levels of the event. Attendees are asked to give priority access to participants with mobility aids or strollers. In the event that this elevator is malfunctioning and you need to use an elevator, please request an escort from Science Centre staff to a secondary elevator and they will assist you with directions or with someone who will lead the way.

The floor plan of the event is designed to be accommodating for mobility aids and strollers, please note that some of the depictions on the floor plan may not be exact and select items may be moved as needed to better accommodate for accessibility than shown. Participants using wheelchairs will be able to sit along aisles in panel rooms and any attendant may use the seat next to them. If you need assistance finding appropriate seating as/for a person with a disability and/or an attendant, please ask our convention crew to help you.

All pathways in the event space should be able to accommodate a minimum of one wheelchair width, depending on how many people are in the general vicinity. If you have difficulty accessing any areas, please request assistance from a member of our convention crew.

Please note that video screenings may include flashing lights. If you are prone to seizures triggered by flashing lights, you may wish to avoid such screenings or at least applicable scenes featuring such effects for your own safety. A warning will be made before applicable screenings start as a precaution. If you have concerns about any of the video screenings, please ask our convention crew for more information.

Please also note that while we may have limited crew members with sign language skills, we do not have any sign language interpreting planned for the event. Please plan accordingly so that you can communicate your needs and enjoy the event. If you require sign language assistance, please request in advance and we will confirm if we will have anyone who might be able to assist at the event. Registration will be equipped with pens and paper for writing any requests as needed.

The Science Centre also has a selection of accessible parking spaces. Please ensure that you have the appropriate permit displayed to use them.

How do I find the event space?

There will be directional signs leading you to the event space. Our registration desk will be on the lower level outside of the Gemini rooms, in a hallway that leads to the main ticket queue for exhibits. Please use the stairs, escalator, or elevator for re-entry of the upper level event space. Most activities will be taking place on the mezzanine, in the Telus room, and in the Gemini rooms and patio. We also have some activities taking place adjacent to the great hall and those will require exhibit access due to their proximity to exhibits. Please make sure you get your badge from registration before trying to access event space.

How much is parking?

Parking for anyone attending Pretty Heroes and the Toronto Sailor Moon Celebration is discounted to $5 per vehicle on the event dates. Please let the attendant know that you are attending the Sailor Moon event or Pretty Heroes.

Do guests of honour charge for autographs?

Yes, normally guests of honour do charge a nominal fee for autographs. Autographs are typically $10-$20 depending on the item and depending on the guest. Some guests may charge around $10 for photos as well. Our cosplay guests may have prints and/or costumes available for sale and will be displaying their pricing on their tables at the show.

*Please note that pricing is subject to change at the discretion of the guests.*

Pricing for any other items that the guests of honour will have available for purchase will be clearly displayed at the event.

What is the policy on pets?

Pets are NOT allowed at the Ontario Science Centre. Please leave your pet in the comfort of home or with a trusted caregiver. Only service animals with proper identification are allowed in the building. Please note that the event will be crowded and this could be distressing to some animals as well. We expect all attendees to be respectful of service animals and ask permission to pet them. If you have a service animal and they are not being treated appropriately, please ask our event crew for assistance.

What is the cosplay policy/dress code?

The Ontario Science Centre is a family friendly space. Cosplay is encouraged at our event, but all cosplay should provide adequate coverage. All areas that should be covered by a bathing suit need to be covered at all times at Pretty Heroes and the Toronto Sailor Moon Celebration as well as while in the Ontario Science Centre. If you are not adequately covered, you may be asked to change clothing. No nudity. No thongs. No pasties. No see-through clothing that shows private parts. Bikini tops and speedos are okay but must provide adequate coverage.

What is the policy on cosplay weapons and props?

Cosplay weapons and props are allowed, with some restrictions. The short version: if it could be mistaken for a real weapon or used as a weapon – it is not permitted. No real swords will be allowed, even for a cosplay prop, and will be confiscated. Obviously fake swords used as cosplay props are allowed. Small wooden baseball bats are allowed. No guns (even props) will be permitted. Archery bows are allowed but no arrows. If in doubt, please ask us if the item you are thinking of bringing is allowed.

Please note that if you bring any kind of prop or cosplay weapon against the restrictions of the Ontario Science Centre that they may be confiscated. People who are found to be using cosplay weapons to fight with other guests may be asked to leave.

Is there a coat/bag check?

We do not currently operate a coat/bag check service, however the Ontario Science Centre has many lockers available for a nominal fee that you can use to store belongings you do not wish to carry all day. We have limited storage available for convention crew only.

Are we allowed to bring alcohol?

No. This is an alcohol free event. Anyone found to have brought in alcohol will be escorted out of the event without a refund and reported to Science Centre staff.

Are there any food restrictions?

Outside food is allowed within the event space. In the past we have had limited restrictions due to allergy concerns. Any allergy restrictions that we may have will be clearly posted at all entry points to the event. If you are bringing an item to eat that goes against the allergy policy, please enjoy it outside of event space and wash your hands before returning.

Is there any food available on site/nearby?

The bistro within the event space will have a selection of desserts and beverages available on site for purchase. There is also a Tim Horton’s near the main entrance of the Science Centre that you can access without exhibit admission. Inside of the Science Centre there is a restaurant for anyone with exhibit access to purchase from and there may also be a café in the great hall as well (confirmation pending).

There are a number of restaurants outside the Science Centre. There is a selection of options across the street within a short walking distance and some additional restaurants within walking distance, just past Eglinton avenue. There is also a grocery store (Superstore) at Don Mills and Eglinton avenue. Additional food options are available in a short driving distance. We recommend using Google Maps to search nearby for food options that will suit your needs.

What is the policy for photography?

You can take photos and video in general, but you can’t have a dedicated space in our event area unless you pay for exhibitor space. You also cannot be charging people for photos in our event space without being set up as a dealer or purchasing the photography add-on.
 
Our guests may have some restrictions for photography and video, which will be stated as they apply (e.g. no videos of demos without the permission of the person doing the demo, no flash photography during any concert/performance type events for safety reasons, no video during concerts without express approval). Generally our guests are all fine with photos and videos being taken.
 
Any photos you take can’t interfere with traffic flow or general enjoyment of attendees. Always ask permission for taking pictures of children, and it’s usually a good idea to ask permission for anything but crowd shots too so that you get better pictures.
 
Outside the event space, please make sure you abide by any rules of the Ontario Science Centre.