This page will hopefully answer any questions you may have prior to the Toronto Sailor Moon Celebration. If you still have questions, please contact us and we will do our best to help you out.
Where is Pretty Heroes being held?
What are the dates and times for Pretty Heroes?
The event will be open to attendees on Saturday, June 16th and Sunday, June 17th, 2018. Exact times of operation are to be determined. Please stay tuned.
Where can I find a schedule of the events and activities?
The 2018 schedule will be released 1-2 months in advance of the event after being finalized with special guests and activity leaders.
How much are tickets?
Ticket pricing will be released in December 2017. You can sign up for our attendee mailing list to be notified of pricing and when ticket sales will be open. Generally tickets start being sold around January 1st for the next convention, with early bird pricing in effect through March.
How much are children’s tickets?
Children 5 years and under are free. Children 6-11 will receive $5 off the current adult ticket price. Please note that children 3 and up may need to have an exhibit ticket purchased at a nominal fee to access parts of the event and gain access to all Science Centre exhibits.
Where can I purchase tickets?
Tickets for the convention will be available from our ticket page until one week before the event. After that time, they can be purchased at the door of the event. We do not make special trips to sell tickets, but they may be made available at our discretion (e.g. at other events). Please watch for announcements of locations where we will have in-person ticket sales available. Upcoming event appearances where you can purchase tickets in cash (or by credit card if service is available) will be listed on our ticket page.
How do I receive my tickets?
Please keep a copy of your receipt/eticket. You will need it for signing in at our registration desk on the day of the event. You may show a printed copy of your receipt/eticket or a copy on an electronic device in order to pick up your badges at registration. We do not mail tickets. All receipts and etickets have a unique identification number and will be cross-referenced at registration so that you can pick up your badge(s).
What is the refund policy?
If you require a refund for any reason of early bird and/or pre-registration tickets, the request must be sent in writing no later than June 9, 2018. Exceptions may be made in extenuating circumstances only, at the discretion of the organizer.
Refund requests received after the refund deadline will be denied, but you may transfer or resell the pass(es) to someone else at cost. Persons found to be scalping tickets at a profit risk being banned from the event.
All refunds are subject to a processing fee.
At door ticket sales are NOT REFUNDABLE.
Do I have to purchase Science Centre admission to attend the event?
Admission to Science Centre exhibits will be included with your event admission.
Are the Science Centre exhibits included with my ticket(s)?
Yes. Except for small children whom we do not charge event admission, exhibit access is included. Exhibit access can be purchased at the door as needed for small children.
What discounts can I get at the Science Centre with my convention admission?
Parking is discounted to $5, admission to the exhibits is included, and IMAX movies are discounted 20% with proof that you are attending the event.
What is the Accessibility Policy?
If you have a disability that requires having an attendant to assist you, the attendant will be admitted free to the convention. Please discuss your request for any accommodations with us in advance via email or be prepared to discuss your request for any accommodations in person to our registration manager. We endeavour to accommodate all reasonable requests.
The Ontario Science Centre is a fully accessible venue. Participants in Pretty Heroes and the Toronto Sailor Moon Celebration who require the access of elevators can use the elevator near the main entrance to travel between the levels of the event. Attendees are asked to give priority access to participants with mobility aids or strollers. In the event that this elevator is malfunctioning and you need to use an elevator, please request an escort from Science Centre staff to a secondary elevator and they will assist you.
The floor plan of the event is designed to be accommodating for mobility aids and strollers, please note that some of the depictions on the floor plan are not exact and select items may be moved as needed to better accommodate for accessibility than shown. Participants using wheelchairs will be able to sit along aisles in panel rooms and any attendant may use the seat next to them. If you need assistance finding appropriate seating as/for a person with a disability and/or an attendant, please ask our convention crew to help you.
All pathways in the event space should be able to accommodate a minimum of one wheelchair width, depending on how many people are in the general vicinity. If you have difficulty accessing any areas, please request assistance from a member of our convention crew.
Please note that video screenings may include flashing lights. If you are prone to seizures triggered by flashing lights, you may wish to avoid such screenings or at least applicable scenes featuring such effects for your own safety. A warning will be made before applicable screenings start as a precaution. If you have concerns about any of the video screenings, please ask our convention crew for more information.
Please also note that while we may have crew members with sign language skills, we do not have any sign language interpreting planned for the event. Please plan accordingly so that you can communicate your needs and enjoy the event. If you require sign language assistance, please ask to speak to Jen Dharmasurya. Registration will be equipped with pens and paper for writing any requests as needed.
The Science Centre also has a selection of accessible parking spaces. Please ensure that you have the appropriate permit displayed to use them.
How do I find the event space?
There will be directional signs leading you to the event space. Our registration desk will be on the lower level outside of the Gemini rooms, in a hallway that leads to the main ticket queue for exhibits. Please use the stairs, escalator, or elevator for re-entry of the upper level event space. Most activities will be taking place on the mezzanine, in the Telus room, and in the Gemini rooms and patio. We also have some activities taking place adjacent to the great hall, but make sure you get your badge from registration first.
How much is parking?
Parking for anyone attending Pretty Heroes and the Toronto Sailor Moon Celebration is discounted to $5 per vehicle on the event dates. Please let the attendant know that you are attending the Sailor Moon event or Pretty Heroes.
Do guests of honour charge for autographs?
Yes, normally guests of honour do charge a nominal fee for autographs. Autographs are $10-$20 depending on the item and depending on the guest. Some guests may charge $10 for photos as well. Our cosplay guests may have prints and/or costumes available for sale and will be displaying their pricing on their tables at the show.
*Please note that pricing is subject to change at the discretion of the guests.*
Pricing for any other items that the guests of honour will have available for purchase will be clearly displayed at the event.
What is the policy on pets?
Pets are NOT allowed at the Ontario Science Centre. Please leave your pet in the comfort of home or with a trusted caregiver. Only service animals with proper identification are allowed in the building.
What is the cosplay policy/dress code?
The Ontario Science Centre is a family friendly space. Cosplay is encouraged at our event, but all cosplay should provide adequate coverage. All areas that should be covered by a bathing suit need to be covered at all times at Pretty Heroes and while in the Ontario Science Centre. If you are not adequately covered, you may be asked to change clothing. No nudity. No thongs. Bikini tops are okay but must provide adequate coverage.
What is the policy on cosplay weapons and props?
Cosplay weapons and props are allowed, with some restrictions. No real swords will be allowed, even for a cosplay prop, and will be confiscated. Obviously fake swords used as cosplay props are allowed. Small wooden baseball bats are allowed. No guns (even props) will be permitted. Archery bows are allowed but no arrows. If in doubt, please ask us if the item you are thinking of bringing is allowed.
Please note that if you bring any kind of prop or cosplay weapon against the restrictions of the Ontario Science Centre that they may be confiscated. People who are found to be using cosplay weapons to fight with other guests may be asked to leave.
Is there a coat check?
We do not operate a coat check service, however the Ontario Science Centre has many lockers available for a nominal fee that you can use to store belongings you do not wish to carry all day. We have limited storage available for convention crew only.
Are we allowed to bring alcohol?
No. This is an alcohol free event. Anyone found to have brought in alcohol will be escorted out of the event without a refund and reported to Science Centre staff.
Are there any food restrictions?
Outside food is allowed within the event space, please stay tuned for any restrictions related to allergy concerns.
Is there any food available on site/nearby?
The bistro within the event space will have a selection of desserts and beverages available on site for purchase. There is also a Tim Horton’s near the main entrance of the Science Centre that you can access without exhibit admission.
There are a number of restaurants outside the Science Centre. There is a selection of options across the street within a short walking distance and some additional restaurants within walking distance, just past Eglinton avenue. There is also a grocery store at Don Mills and Eglinton avenue.